The Owlery Works™

Support

Tell us what happened.

Leave us your email and we will reply to it, or leave nothing at all and take a case number instead — then come back whenever it suits you and read the answer yourself. Both work equally well.

Already have a case number? Check it ↓

Raise a support case

What is this about?

What you were doing, what you expected, and what happened instead. Please leave out anything personal or sensitive.

Under About in the app. It saves a round trip on anything version-specific.

How should we get back to you?

One last thing: please keep personal and sensitive details out of it — names, addresses, account or card numbers, and anything said in the meeting itself. Describe the fault, not the content.

We keep what you type and nothing else — no IP address, no fingerprint, no cookie. What happens to it.

Check a case

Where is my case up to?

Type in the number you were given. Nothing else is needed, and asking records nothing about you.

Lost the number? We cannot look a case up any other way — that is the trade the anonymous option makes. Raise a new one.